FAQ

We are open Monday - Saturday 9:00am to 5:00pm

We offer a variety of vehicles including small, medium, and large cars, SUVs, and passenger vans to suit your needs.

The cost of renting a vehicle from us fluctuates based on the type of vehicle and the length of the rental period. For the most up-to-date rates and available discounts, kindly refer to our website.

Indeed, we provide seasonal discounts and promotions. For the latest offers, kindly visit our website or reach out to us directly.

Please notify us immediately in case of any damages or accidents. The renter will be liable for the first US$2,000 or US$2,500 in damages, depending on the class of the vehicle.

Our customer support team is accessible via phone, email, WhatsApp, our website or by visiting our office in person.

Our office is open from Monday to Saturday, 9 AM to 5 PM. We remain closed on Sundays and certain public holidays.

We do not offer 24/7 support. However, our website is equipped to address most general inquiries. Our team is available for assistance during regular business hours.

To rent a vehicle, you must be at least 25 years old. Additionally, if you are a Jamaican resident or citizen using a Jamaican driver's license, our insurance mandates that your driver's license must have been issued for a minimum of three years. This can be verified by the "Original Date of Issue" noted on the back of the driver's license.

To proceed, you are required to present a valid driver's license, a credit card, and an additional form of identification, such as a passport or a national ID card, if you are not a Jamaican citizen or resident.

A security deposit is mandatory at the time of rental, amounting to US$335 or JMD$50,000 in cash. This deposit will be refunded upon the conclusion of your rental, or a prorated amount will be provided if any damages to the vehicle occur.

Yes, we provide child seats on a first-come, first-served basis, complimentary with your rental, subject to availability. Kindly request these services at the time of making your reservation.

Yes, you may include an additional driver in your rental agreement at no extra cost.

Yes, we offer corporate and group rentals. Please contact us for more information and special rates.

You can make a reservation online through our website, by phone, or by visiting our office.

Yes, you can modify or cancel your reservation. Please contact us as soon as possible to make changes.

Our cancellation policy varies depending on the rental agreement. Please contact us for specific details.

You can pick up and drop off the vehicle at our office or at designated locations. Please contact us for more information.

Yes, we have partnered with a taxi/tour company to provide airport pickup and drop-off services for a nominal fee. The cost for pickup or drop-off at Sangster International Airport (MBJ) is US$200 for each direction. For Norman Manley International Airport (KIN) or Ian Fleming International Airport (OCJ), the charge is US$150 each way. Kindly provide your flight details when booking your reservation.

If you return the vehicle late, additional charges may apply. Please contact us if you anticipate a late return.

The rental cost encompasses mandatory insurance, providing third-party liability coverage for our vehicles. This insurance covers damages and injuries to both the rental vehicle and any other vehicles involved in an accident. Renters are liable for an insurance deductible of US$2000 for Economy to Standard Class SUVs and US$2500 for Large SUVs and Passenger Vans. Please be aware that the renter is responsible for any damages to the windows, windshield, and tires that are not due to an accident.

Should there be any damages or accidents, it is imperative to notify us without delay. The renter will be liable for the initial US$2,000 or US$250 of any damages, contingent upon the class of the vehicle.

All rentals include basic roadside assistance. Should you require help, please reach out to us.

Our establishment accepts a variety of payment methods including most major credit cards, debit cards, and cash. However, we do not accept American Express cards.

The additional fees we apply include a security deposit, airport pick-up and drop-off services, US$300 Smoke odor removal and a 5% surcharge for using a credit or debit card.

Yes, we offer discounts for long-term rentals. Please contact us for more information.

No, at Eastern Rent A Car, we strive to maintain the highest standards of cleanliness and comfort in our vehicles. Therefore, smoking is strictly prohibited in all of our rental vehicles. This policy ensures that every customer enjoys a fresh and clean environment whenever they rent a car from us. If evidence of smoking is found, a cleaning fee of US$300 will be charged to remove odors and residues. We appreciate your understanding and cooperation in keeping our fleet in excellent condition for all our clients.

All rentals include unlimited milage.

No, at Eastern Rent A Car, we strive to provide our customers with high-quality vehicles for various travel needs in Port Antonio and around Jamaica. However, the use of our rental vehicles as a taxi for hire or ride-share service (such as Uber, InDrive and 876 On The Go) is strictly prohibited under our rental agreement terms. This policy ensures that our vehicles are used responsibly and remain well-maintained for all our customers. If you have any further questions or need a vehicle for business purposes, please do not hesitate to contact our customer service team for more information.

If your vehicle from Eastern Rent A Car breaks down, follow these steps to ensure your safety and receive prompt assistance: 1. **Ensure Safety**: Move the vehicle to a safe location off the road if possible. Turn on your hazard lights to alert other drivers. 2. **Contact Us**: Call or leave a message at our WhatsApp number +1 876-850-2449. Our team is ready to provide support and dispatch help to your location within 30 kilometers of Port Antonio, Jamaica. 3. **Provide Details**: Be prepared to give your exact location, a description of the issue, and your vehicle's identification number or license plate. 4. **Wait for Assistance**: Remain with the vehicle, if possible, until our qualified roadside assistance team arrives. They will either fix the issue on-site or arrange for a tow and provide you with a replacement vehicle if necessary. 5. **Follow-Up**: After the situation is resolved, our customer service team will follow up to ensure everything has been addressed to your satisfaction. At Eastern Rent A Car, we prioritize your safety and comfort, making sure you experience minimal inconvenience during any unforeseen breakdowns.